About

About

A mix of competences to enhance the service design practice

Our world as well as our design discipline quickly evolve. We believe we can build up on service design practices and step in to behold a positive change.

Who we are

Profile photo of Roberta Tassi
Roberta Tassi
CEO and Design Director
World-renowned service design pioneer, keen on approaching complexity with a human lens. Big listener, and tireless explorer.
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Profile photo of Yulya Besplemennova
Yulya Besplemennova
Partner and Service-system Design Lead
Designer, thinker, dreamer. Trying to reconfigure human-centered approach with planetary thinking and new methods experimentation. Blue colour addict.
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Profile photo of Chiara Albanesi
Chiara Albanesi
Partner and Research Insights Design Lead
Humanist adopted by design community. +10 years of experience as researcher, food design explorer, gelato expert, failed but still passionate writer.
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Profile photo of Laura Toffetti
Laura Toffetti
Senior UX and Visual Designer
Communication designer focused on UX and visual storytelling. Rational vs creative soul, trying to make information accessible to all. Wannabe illustrator.
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Profile photo of Serena Talento
Serena Talento
Senior Service Designer
Service designer who uses visual design to understand and redesign meaningful services. Interested in organisations and their complexity. Compulsive sketcher.
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Profile photo of Alessandra Del Nero
Alessandra Del Nero
Senior UX Designer and Strategist
Designer grounded in reality and versed in the future, aiming to build sustainable solutions. Often found in the wild organising information. Hungry reader, plant lover.
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Profile photo of Ilaria Gava
Ilaria Gava
Service Designer and Researcher
Service designer and researcher coming from architecture and industrial design background: against borders and barriers between people and disciplines.
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Elena Iannella
Service Designer
Service designer with a background in communication design. Enjoys putting herself in other people's shoes. Constantly looking for good movies.
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Profile photo of Luca Maserati
Luca Maserati
UX and Interaction Designer
UX and Interaction Designer passionate about shaping meaningful experiences and visually appealing interfaces. Constantly fueled by music.
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Anna Cantarini
Strategic Designer
Strategic designer with a background in digital innovation design. Analytical thinker with a strong sense of observation. When you seek inspiration, nature is the answer.
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