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Touch-base with participants in advance to ease relationship building at distance, during remote research

Orchestrate the work of multiple teams at distance, for effective service design.

Make initial service ideas more tangible by illustrating the most important steps of the whole experience

Embrace auto-ethnography in order to experience specific parts of the user journey... in first person.

Bring clarity to service organizations by visualising their most complex and fragmented processes.

Experiment with Digital Methods to boost participatory design sessions

Foster a shared experience vision within the entire organization.

Deal with food and food experiences during user research.

Find collaborative ways to conduct user interviews online.

Assess new product-service scenarios by detailing what can facilitate or undermine their success.

Speed up the redesign of an existing website by augmenting user testing with alternative UI mock-ups.

Connect all the actors in the system based on the values they exchange

Make contextual observation more efficient in complex field settings

Envision how others would talk about your company, product or service

Prepare a set of visual assets to speed up mapping activities

Share daily snippets to keep everyone engaged during the research weeks

Come up with alternative strategies to find the right research participants

Turn the service scenario into a plot for a full-scale simulation.

Assign fun roles to better handle workshop conflicts

Identify the worst case scenarios earlier on to prevent future headaches

Map the system of actors and touchpoints around the user

Set up short and focused missions to gain better participation and results

Visualise the gap between the as-is and desired experiences

Experiment with digital methods to define your personas faster